Refund policy
Return & Refund Policy – Vracox
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must not be worn, washed, or altered
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The item must be returned in its original packaging
Returns that do not meet these conditions will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Personal care items (e.g. underwear or similar products)
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Gift cards (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will review your case and provide a suitable solution (replacement or refund).
How to Request a Return
To request a return, please contact us with your order details:
Our team will review your request and provide return instructions.
Return Address
Returns should be sent to the following address:
82 James Carter Road
Mildenhall
Bury St Edmunds
Suffolk
IP28 7DE
United Kingdom
Refund Process
Once your return is received and inspected:
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You will be notified by email regarding the status of your refund
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If approved, your refund will be issued to your original payment method
Refund Time
Please allow up to 10 business days after we receive your return for the refund to be processed.
Return Shipping
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Customers are responsible for return shipping costs
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If the item is defective or incorrect, we will cover the return shipping cost
Lost Returns
We are not responsible for items lost during return shipping.
We recommend using a trackable shipping service.
Contact Us
If you have any questions, please contact us:
📧 vracoxofficial@gmail.com
📞 +44 7466 998825