Help & FAQ – Vracox

Orders

Q: How do I place an order?
Simply browse our products, select your preferred items, and proceed to checkout. Follow the steps to complete your purchase securely.

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Q: Can I cancel or change my order?
If you need to make changes, please contact us as soon as possible. We will do our best to assist before the order is processed.

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Shipping

Q: Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.

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Q: How long does delivery take?
Orders are processed within 1–2 business days and typically delivered within 3–5 business days after shipment.

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Q: How can I track my order?
Once your order is shipped, you will receive a tracking link via email to follow your delivery.

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Q: My tracking is not updating, what should I do?
Tracking may take up to 24 hours to update. If it still doesn’t work, please contact us.

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Returns & Refunds

Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.

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Q: How do I return an item?
Contact us with your order details, and we will provide return instructions.

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Q: When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item.

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Payments

Q: What payment methods do you accept?
We accept secure payments via:

• PayPal
• Shop Pay
• Google Pay
• Credit/Debit Cards
• Klarna

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Support

Q: How can I contact you?
You can reach us anytime:

📧 vracoxofficial@gmail.com
📞 +44 7466 998825